Support
How can we help?
Questions, bugs, billing, or just feedback — every message is read by a real person on the DeferLabs team. The fastest way to reach us is email.
Quick answers
Most people are looking for these.
Restore purchases
Moved to a new phone? Get your premium features back in a tap.
Manage a subscription
Change or cancel your plan through the App Store or Google Play.
Request a refund
Refunds are handled by Apple and Google. Here's where to ask.
Delete account & data
Permanently remove your account and personal data.
Send us a message
Fill this in and we'll open a ready-to-send email in your mail app — nothing is stored on this website.
FAQ
Frequently asked.
How do I restore my purchases?
Open the app and tap Restore Purchases — you'll find it in Settings or on the upgrade screen. Make sure you're signed in with the same Apple ID or Google account you used for the original purchase.
Still missing something? Email us your purchase receipt (you'll find it in your email from Apple or Google) and we'll sort it out.
How do I cancel or change a subscription?
Subscriptions are managed by the store you bought them from:
- iPhone & iPad: Settings → your name → Subscriptions, or visit apps.apple.com/account/subscriptions.
- Android: Google Play → profile icon → Payments & subscriptions → Subscriptions, or visit play.google.com/store/account/subscriptions.
Cancel at least 24 hours before your renewal date to avoid being charged for the next period. Deleting the app does not cancel a subscription.
Can I get a refund?
All payments are processed by Apple or Google, so refunds are decided by them under their policies — we can't issue refunds directly.
- App Store: request one at reportaproblem.apple.com.
- Google Play: follow Google Play's refund guide.
If something went wrong on our side, tell us — we're happy to help.
How do I delete my account and data?
You can delete your account from inside the app (where accounts are offered) or by emailing us from the address linked to your account. Full instructions, and what gets deleted, are on our account deletion page.
Something isn't working. What should I send?
The more detail, the faster the fix. Please include:
- The app name and version (usually in Settings → About)
- Your device model and OS version
- What you expected, what happened instead, and the steps to get there
- Screenshots or a screen recording, if you can
Do you sell my data?
No. We don't sell your personal data. Our apps collect only what they need to work and improve. Read the details in our Privacy Policy.
How quickly will I hear back?
We aim to reply to every message within two business days, and usually sooner. Billing and account questions get priority.